Return Policy
COP IT AU | REFUND AND RETURN POLICY
At COP IT, we understand that your perfect pick may need a small adjustment. That's why we've created a simple process for returns and exchanges for all customers, provided that the criteria below is met:
- You must open a return by emailing us your order number and reason for return/exchange within 15 days.
- The item must be in original condition with all tags and extra accessories and original packaging included.
How?
- Contact our Customer Support Team via sales@copit.au within 15 days of your item arriving to you.
- Package your unworn sneakers in their original box and include a copy of your purchase receipt.
- Ship the package back to us using our AusPost return labels, which will be provided by our Customer Support Team.
- Once we receive and inspect the returned merchandise, we will process your request within the same business day.
For further information and instructions please email sales@copit.au
Any sizing concerns, please view the Size Chart.