Return Policy


At COP IT, we understand that your perfect pick may need a small adjustment. That's why we've created a simple process for returns and exchanges for all customers, provided that the criteria below is met:

  • You must open a return by emailing us your order number and reason for return/exchange within 15 days.
  • The item must be in original condition with all tags and extra accessories and original packaging included.


  1. Contact our Customer Support Team via within 15 days of your item arriving to you.
  2. Package your unworn sneakers in their original box and include a copy of your purchase receipt.
  3. Ship the package back to us using our AusPost return labels, which will be provided by our Customer Support Team.
  4. Once we receive and inspect the returned merchandise, we will process your request within the same business day.

For further information and instructions please email

Any sizing concerns, please view the Size Chart.